Customer Service FAQ

You will find the following information here:

How do I purchase products on-line?

You can purchase products on-line at https://shop.videojet.com/.

Where do I send my payments?

3rd Floor, Al Zahrawi Building #34 Dubai Healthcare City,
Oud Metha P.O.71569 – Dubai – United Arab Emirates

How do I contact Customer Service?

Phone: +971 50 127 8532
Email: mea.sales@videojet.com
6:30AM to 6:00PM CST Sunday thru Thursday

How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.

What is Videojet’s correspondence address?

3rd Floor, Al Zahrawi Building #34 Dubai Healthcare City,
Oud Metha P.O.71569 – Dubai – United Arab Emirates

How do I request copy of my Invoice / Credit memo?

Please email: mea.sales@videojet.com or call +971 50 127 8532 option 5.

How do I process a return?

Please email: mea.sales@videojet.com or call +971 50 127 8532
Note: RMA number is required for ALL returns.

How do I register for online ordering?

You must be an existing Videojet customer to register for on-line ordering, please have your customer number available when registering. Click here to register.

What are the benefits for online registration?

No wait time, order 24/7. You can also check your order status, order history and payments.

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